Professional Services Engineer - Germany

Germany - Frankfurt · Full-time · Intermediate

About The Position

We are Guardicore. With our cutting-edge technology and main offices in Tel Aviv (Israel) and Boston (USA), we are changing the way organizations manage their cloud and data centers' cyber security.

We are growing fast and looking for a Professional Services Engineer to work with our Tier-1 customers in Germany

The main responsibility of the Professional Services Engineer is to design, plan and deliver the Guardicore solutions for large enterprises. As a PSE you will work closely with customers to provide creative solutions, and develop successful implementations. To shine in this position you must have a strong technical background (especially around networking and cyber security), be a critical thinker, and have a passion for problem solving. Great communications skills, a track record for providing high customer satisfaction and a driven work ethic are a must.

This is a position is located in the Frankfurt (Germany) area, with on site customer visits from time to time.

The main responsibility of the Professional Services Engineer is to design, plan and drive the implementation of segmentation projects, using Guardicore solutions, for large enterprises. As a PSE you will work closely with customers to manage segmentation projects, provide creative solutions, and develop successful implementations. To shine in this position you must have a strong technical background (especially around enterprise networks), be a critical thinker, and have a passion for problem solving. Great communications skills, a track record for providing high customer satisfaction and a driven work ethic are a must.

Key Tasks

  • Lead the planning, installation and integration of Guardicore’s product in a diverse IT Environment (public cloud, private cloud, on-prem, containers and more)
  • Technical account management - serve as the technical focal point of our tier 1 customers in the region
  • Work with customers throughout a delivery project life cycle - project management, planning, architecture (including HLD, LLD etc.), deploying and configuring state of the art Segmentation platform
  • Deliver advanced professional services (such as training / expansions / configurations / optimizations) according to SoW
  • Work closely with members of Support and Engineering teams to quickly resolve any client issues and drive customer post-sales satisfaction

Requirements

  • A minimum of 2 years experience in customer-facing roles, supporting enterprise software, preferably in a Professional Services positions
  • Experience in working with large enterprises
  • Hands-on experience in deploying, configuring and troubleshooting software or networking equipment - a must
  • Good knowledge in two out of the three technologies: Operating Systems, Networking, Virtualization - a must
  • Hands-on experience with the following is an advantage: Scripting (Bash, Python), Cloud Services Admin (AWS, Azure, Google Cloud), Config management (Chef, Puppet, Ansible, CloudFormation etc.)
  • Self-starter with the ability to manage multiple projects simultaneously
  • Experience collaborating with a remote/global team
  • Fluent German and English - a must
  • Strong communication skills and business orientation - a must
  • Willing to travel periodically based on customer and business needs
  • Candidate should be able to work in the Frankfurt area

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