Senior Customer Support Engineer - India

Mumbai, India · Full-time · Senior

About The Position

We are Guardicore (now part of Akamai). With our cutting-edge technology and main offices in Tel Aviv (Israel) and Boston (USA), we are changing the way organizations protect their most critical assets in their data center and cloud environments.

We are growing fast and looking for a Senior Customer Support Engineer to support our large Indian customers with part time on-site.

As a Senior Customer Support Engineer, you will:

  • Support Guardicore's large Indian customer with part-time on-site (Mumbai)
  • Resolve Customer support cases for our worldwide enterprise customers
  • Ensure Guardicore customer success while maintaining high customer satisfaction throughout all interactions with Guardicore

Requirements

  • A minimum of 3 years’ experience in Technical Support - a must
  • Hands-on experience in deploying, configuring and troubleshooting software or networking equipment - a must
  • Knowledge in two out of the three technologies: Operating Systems (Linux, Windows), Networking, Virtualization - a must
  • Strong verbal and written communication skills in English - a must
  • Knowledge or experience with the following is an advantage: Scripting (Bash, Perl, Python) Cloud Services Admin (AWS, Azure, Google Cloud) Config management (Chef, Puppet, Ansible, CloudFormation)
  • High availability and responsiveness mindset
  • Experience collaborating with a remote/global team
  • Willing to travel periodically based on customer and business needs

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