Guardicore Services
Expert Guidance to Help You Reduce Complexity and Risk
For URGENT support or service requests, please email or call:
Email: support@guardicore.com
US: +1 415-200-1993
UK: +44 118 310 0896
High-Impact Services
Guardicore’s service and support teams are staffed by experts with extensive training and real-world experience in both private sector and military settings. Our flexible service offerings provide access to specialized expertise that will help you optimize your use of Guardicore Centra.
Faster Time to Value
Guardicore services help you realize value from Guardicore Centra quickly by accelerating deployment and zeroing in on your most critical business challenges.
Engagement Flexibility
Our flexible offerings give you the freedom to engage Guardicore experts in a variety of ways based on your security needs and staffing preferences.
Specialized Expertise
Engaging Guardicore services gives your organization access to specialized product and security talent as an extension to your in-house teams.
Global Perspective
The Guardicore services team draws insights from its global threat research and customer activities to bring the latest security best practices into your organization.
Service Offerings
Professional Services
Dedicated engineers work with your team to implement Guardicore and provide your desired level of support.
Support Plans
Responsive, expert assistance is available on both a business-hours-only or 24x7x365 basis to support a wide range of needs.
Technical Account Manager
A named engineer embedded with your team proactively supports all aspects of your Guardicore implementation.
Cyber Security Analyst
Specialized security experts apply the power of Guardicore Centra to monitor and analyze security activity and proactively hunt for new threats.
Training and Certification
Our hands-on training and practical certification prepares your key personnel to maximize the value of your Guardicore Centra deployment.
Professional Services
JOINT (Guide, Do, and Review) and TURNKEY implementation options help customers achieve success quickly.
"I cannot not talk enough about their support staff. Their Professional Services team that we worked with for the first several months of the initial setup, are just absolutely wonderful; some of the best I've ever worked with."
| Task | Joint Accelerating Your Implementation Our JOINT (Guide, Do & Review) offering helps customers deploy quickly with Guardicore’s help while also becoming self-sufficient. | Turnkey Comprehensive Implementation Our TURNKEY offering includes end-to-end design, implementation, and management of the Guardicore deployment. |
|---|---|---|
| Architecture Planning |  |  |
| Installation (SaaS or On-Prem) |  |  |
| Use Case Implementation | Single Use Case | Multiple Use Cases |
| Guidance on Policy Creation | Single Use Case | Multiple Use Cases |
| Dedicated Resource | Single Use Case | Multiple Use Cases |
| Implement Guardicore Policy | 1 x Policy | Unlimited |
| End User Training | Single Team | Multiple Teams |
| Operationalisation Support | Supported by Customer Success | Supported by Customer Success and Professional Services |
Support Plans
Guardicore offers multiple supports tiers to address varying customer needs.
| Service | Standard | Premium | Elite |
|---|---|---|---|
| Support Availability | 0800-1700 (based on geo) | 24x7x365 | 24x7x365 + Designated Customer Success Engineer |
| Unlimited Cases |  |  |  |
| Upgrades and Fixes | (only major release and critical fixes) |  |  |
| Phone, Email, Slack and Portal |  |  |  |
| Root Cause Analysis |  |  | |
| Regular Support and Business Review Meetings |  | ||
| Priority Case Handling by a Designated Engineer |  | ||
| Proactive Support and Personalized Alerts |  | ||
| Onsite Consultation Days |  |
Technical Account Manager
A designated or dedicated on-site Guardicore expert to partner with your internal team.
Challenge
- Optimize Guardicore Centra performance as your infrastructure changes
- Proactively identify ways to meet new and evolving business needs with Guardicore Centra
- Respond quickly to application changes in a dynamic environment
Solutions
- Establish a single point of accountability
- Apply specialized expertise and best practices
- Identify and report issues, opportunities, and trends proactively
Cyber Security Analyst
Proactive threat hunting and mitigation by elite security experts
| Task | CSA Essentials | CSA Enterprise |
|---|---|---|
| Managed Threat Hunting |  |  |
| High-Severity Incident Email Alerts |  |  |
| Guardicore Community Insights |  | |
| Investigation and Remediation Reports |  | |
| Protection from Emerging Threats |  | |
| Attack Surface Reduction |  | |
| On-Demand Expert Access |  | |
| Monthly Management Reports |  | |
| Early Preview Feature Access |
Training and Certification
In-depth training on Guardicore capabilities and best practices with certifications for proven mastery.
Guardicore Certified Segmentation Administrator (GCSA)
Our three-day GCSA program equips Guardicore administrators with the product knowledge and best practices they need to apply the Guardicore platform to their most critical use cases with confidence.
Guardicore Certified Segmentation Engineer (GCSE)
Our two-day GCSE program gives the operational owner of a Guardicore implementation the skills and background necessary to perform common administration and maintenance tasks.
Team Spotlight
Get to know the professionals dedicated to delivering you high impact services to help you reduce security risk and complexity.
Michael Yaverbaum
Michael (Misha) Yaverbaum leads the Solution Center group, which includes the following teams: International Professional Services, Tools and Automations, Pre-Sales Tech Enablement and Technical Training. Before joining Guardicore, Misha spent 12 years in various professional and managerial roles in the Israeli Intelligence Corps. Misha holds a BSc and an MSc in Applied Mathematics from Bar-Ilan Univeristy, and graduated with excellence in both.
Ben Yagoni
Ben Yagoni leads the International Customer Success group which is responsible for customer onboarding, adoption and advocacy, as well as for customer support, escalation and post-sales services. Before joining Guardicore Ben was a Director of Technical Presales at ECI Telecom. Ben holds an MBA from Bar-Ilan University and a BSc in Electronics and Communications Engineering from Holon Institute of Technology
Danielle Kuznets
Danielle Kuznets is a cyber security researcher at Guardicore Labs and leads the Cyber Security Analyst team. She helps protect organizations from breaches and cyber attacks. Danielle holds a BA in Accounting and Economics from Tel-Aviv University.
Shlomi Geva
Shlomi Geva is the Head of Customer Success, Americas, at Guardicore, where he works with organizations to implement solutions to solve their complex security and infrastructure challenges. Prior to Guardicore, Shlomi spent the last 20 years working in various Customer Success and Security roles.
Daniel Schwartzman
Daniel Schwartzman leads the International Professional Services team, which is responsible for designing, planning and leading the implementation of segmentation projects for Guardicore customers. Before joining Guardicore, Daniel was leading a network security research team in the IDF Intelligence Corps. Daniel holds a BSc in Physics and Biology from The Hebrew University of Jerusalem.
See a live Guardicore Centra Demo
Request a personalized Guardicore Centra demo and see first-hand why it’s a simpler, faster, and more cost-effective choice.