Guardicore Services
Expert Guidance to Help You Reduce Complexity and Risk
For URGENT support or service requests, please email or call:
Email: support@guardicore.com
US: +1 415-200-1993
UK: +44 118 310 0896
Guardicore’s service and support teams are staffed by experts with extensive training and real-world experience in both private sector and military settings. Our flexible service offerings provide access to specialized expertise that will help you optimize your use of Guardicore Centra.
Guardicore services help you realize value from Guardicore Centra quickly by accelerating deployment and zeroing in on your most critical business challenges.
Our flexible offerings give you the freedom to engage Guardicore experts in a variety of ways based on your security needs and staffing preferences.
Engaging Guardicore services gives your organization access to specialized product and security talent as an extension to your in-house teams.
The Guardicore services team draws insights from its global threat research and customer activities to bring the latest security best practices into your organization.
Dedicated engineers work with your team to implement Guardicore and provide your desired level of support.
Responsive, expert assistance is available on both a business-hours-only or 24x7x365 basis to support a wide range of needs.
A named engineer embedded with your team proactively supports all aspects of your Guardicore implementation.
Specialized security experts apply the power of Guardicore Centra to monitor and analyze security activity and proactively hunt for new threats.
Our hands-on training and practical certification prepares your key personnel to maximize the value of your Guardicore Centra deployment.
JOINT (Guide, Do, and Review) and TURNKEY implementation options help customers achieve success quickly.
Task | Joint Accelerating Your Implementation Our JOINT (Guide, Do & Review) offering helps customers deploy quickly with Guardicore’s help while also becoming self-sufficient. | Turnkey Comprehensive Implementation Our TURNKEY offering includes end-to-end design, implementation, and management of the Guardicore deployment. |
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Architecture Planning | ![]() | ![]() |
Installation (SaaS or On-Prem) | ![]() | ![]() |
Use Case Implementation | Single Use Case | Multiple Use Cases |
Guidance on Policy Creation | Single Use Case | Multiple Use Cases |
Dedicated Resource | Single Use Case | Multiple Use Cases |
Implement Guardicore Policy | 1 x Policy | Unlimited |
End User Training | Single Team | Multiple Teams |
Operationalisation Support | Supported by Customer Success | Supported by Customer Success and Professional Services |
Guardicore offers multiple supports tiers to address varying customer needs.
Service | Standard | Premium | Elite |
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Support Availability | 0800-1700 (based on geo) | 24x7x365 | 24x7x365 + Designated Customer Success Engineer |
Unlimited Cases | ![]() | ![]() | ![]() |
Upgrades and Fixes | (only major release and critical fixes) | ![]() | ![]() |
Phone, Email, Slack and Portal | ![]() | ![]() | ![]() |
Root Cause Analysis | ![]() | ![]() | |
Regular Support and Business Review Meetings | ![]() | ||
Priority Case Handling by a Designated Engineer | ![]() | ||
Proactive Support and Personalized Alerts | ![]() | ||
Onsite Consultation Days | ![]() |
A designated or dedicated on-site Guardicore expert to partner with your internal team.
Proactive threat hunting and mitigation by elite security experts
Task | CSA Essentials | CSA Enterprise |
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Managed Threat Hunting | ![]() | ![]() |
High-Severity Incident Email Alerts | ![]() | ![]() |
Guardicore Community Insights | ![]() | |
Investigation and Remediation Reports | ![]() | |
Protection from Emerging Threats | ![]() | |
Attack Surface Reduction | ![]() | |
On-Demand Expert Access | ![]() | |
Monthly Management Reports | ![]() | |
Early Preview Feature Access | ![]() |
In-depth training on Guardicore capabilities and best practices with certifications for proven mastery.
Our three-day GCSA program equips Guardicore administrators with the product knowledge and best practices they need to apply the Guardicore platform to their most critical use cases with confidence.
Our two-day GCSE program gives the operational owner of a Guardicore implementation the skills and background necessary to perform common administration and maintenance tasks.
Get to know the professionals dedicated to delivering you high impact services to help you reduce security risk and complexity.
Request a personalized Guardicore Centra demo and see first-hand why it’s a simpler, faster, and more cost-effective choice.