Guardicore Services

Expert Guidance to Help You Reduce Complexity and Risk

For URGENT support or service requests, please email or call:
Email: support@guardicore.com
US: +1 415-200-1993
UK: +44 118 310 0896

High-Impact Services

Guardicore’s service and support teams are staffed by experts with extensive training and real-world experience in both private sector and military settings. Our flexible service offerings provide access to specialized expertise that will help you optimize your use of Guardicore Centra.

Faster Time to Value

Guardicore services help you realize value from Guardicore Centra quickly by accelerating deployment and zeroing in on your most critical business challenges.

Engagement Flexibility

Our flexible offerings give you the freedom to engage Guardicore experts in a variety of ways based on your security needs and staffing preferences.

Specialized Expertise

Engaging Guardicore services gives your organization access to specialized product and security talent as an extension to your in-house teams.

Global Perspective

The Guardicore services team draws insights from its global threat research and customer activities to bring the latest security best practices into your organization.

Service Offerings

Professional Services

Dedicated engineers work with your team to implement Guardicore and provide your desired level of support.

Support Plans

Responsive, expert assistance is available on both a business-hours-only or 24x7x365 basis to support a wide range of needs.

Technical Account Manager

A named engineer embedded with your team proactively supports all aspects of your Guardicore implementation.

Cyber Security Analyst

Specialized security experts apply the power of Guardicore Centra to monitor and analyze security activity and proactively hunt for new threats.

Training and Certification

Our hands-on training and practical certification prepares your key personnel to maximize the value of your Guardicore Centra deployment.

Professional Services

JOINT (Guide, Do, and Review) and TURNKEY implementation options help customers achieve success quickly.

"I cannot not talk enough about their support staff. Their Professional Services team that we worked with for the first several months of the initial setup, are just absolutely wonderful; some of the best I've ever worked with."

Task Joint Accelerating Your Implementation Our JOINT (Guide, Do & Review) offering helps customers deploy quickly with Guardicore’s help while also becoming self-sufficient. Turnkey Comprehensive Implementation Our TURNKEY offering includes end-to-end design, implementation, and management of the Guardicore deployment.
Architecture Planning
Installation (SaaS or On-Prem)
Use Case Implementation Single Use Case Multiple Use Cases
Guidance on Policy Creation Single Use Case Multiple Use Cases
Dedicated Resource Single Use Case Multiple Use Cases
Implement Guardicore Policy 1 x Policy Unlimited
End User Training Single Team Multiple Teams
Operationalisation Support Supported by Customer Success Supported by Customer Success and Professional Services

Support Plans

Guardicore offers multiple supports tiers to address varying customer needs.

Service Standard Premium Elite
Support Availability 0800-1700 (based on geo) 24x7x365 24x7x365 + Designated Customer Success Engineer
Unlimited Cases
Upgrades and Fixes (only major release and critical fixes)
Phone, Email, Slack and Portal
Root Cause Analysis
Regular Support and Business Review Meetings
Priority Case Handling by a Designated Engineer
Proactive Support and Personalized Alerts
Onsite Consultation Days

Technical Account Manager

A designated or dedicated on-site Guardicore expert to partner with your internal team.

Challenge

  • Optimize Guardicore Centra performance as your infrastructure changes
  • Proactively identify ways to meet new and evolving business needs with Guardicore Centra
  • Respond quickly to application changes in a dynamic environment

Solutions

  • Establish a single point of accountability
  • Apply specialized expertise and best practices
  • Identify and report issues, opportunities, and trends proactively

Cyber Security Analyst

Proactive threat hunting and mitigation by elite security experts

Task CSA Essentials CSA Enterprise
Managed Threat Hunting
High-Severity Incident Email Alerts
Guardicore Community Insights
Investigation and Remediation Reports
Protection from Emerging Threats
Attack Surface Reduction
On-Demand Expert Access
Monthly Management Reports
Early Preview Feature Access

Training and Certification

In-depth training on Guardicore capabilities and best practices with certifications for proven mastery.

Guardicore Certified Segmentation Administrator (GCSA)

Our three-day GCSA program equips Guardicore administrators with the product knowledge and best practices they need to apply the Guardicore platform to their most critical use cases with confidence.

Guardicore Certified Segmentation Engineer (GCSE)

Our two-day GCSE program gives the operational owner of a Guardicore implementation the skills and background necessary to perform common administration and maintenance tasks.

Team Spotlight

Get to know the professionals dedicated to delivering you high impact services to help you reduce security risk and complexity.

Michael Yaverbaum

Michael (Misha) Yaverbaum leads the Solution Center group, which includes the following teams: International Professional Services, Tools and Automations, Pre-Sales Tech Enablement and Technical Training. Before joining Guardicore, Misha spent 12 years in various professional and managerial roles in the Israeli Intelligence Corps. Misha holds a BSc and an MSc in Applied Mathematics from Bar-Ilan Univeristy, and graduated with excellence in both.

Ben Yagoni

Ben Yagoni leads the International Customer Success group which is responsible for customer onboarding, adoption and advocacy, as well as for customer support, escalation and post-sales services. Before joining Guardicore Ben was a Director of Technical Presales at ECI Telecom. Ben holds an MBA from Bar-Ilan University and a BSc in Electronics and Communications Engineering from Holon Institute of Technology

Danielle Kuznets

Danielle Kuznets is a cyber security researcher at Guardicore Labs and leads the Cyber Security Analyst team. She helps protect organizations from breaches and cyber attacks. Danielle holds a BA in Accounting and Economics from Tel-Aviv University.

Shlomi Geva

Shlomi Geva is the Head of Customer Success, Americas, at Guardicore, where he works with organizations to implement solutions to solve their complex security and infrastructure challenges. Prior to Guardicore, Shlomi spent the last 20 years working in various Customer Success and Security roles.

Daniel Schwartzman

Daniel Schwartzman leads the International Professional Services team, which is responsible for designing, planning and leading the implementation of segmentation projects for Guardicore customers. Before joining Guardicore, Daniel was leading a network security research team in the IDF Intelligence Corps. Daniel holds a BSc in Physics and Biology from The Hebrew University of Jerusalem.

See a live Guardicore Centra Demo

Request a personalized Guardicore Centra demo and see first-hand why it’s a simpler, faster, and more cost-effective choice.