GuardiCore offers a broad range service and support solutions to help you confidently deploy and maintain your data center security investment.

Our Experts Are Ready to Assist You.

GuardiCore offers a broad range service and support solutions to help you confidently deploy and maintain your GuardiCore data center security solutions as you implement new technologies and architecture. Our customer success team is ready to assist you with a wide array of programs to solve problems quickly, maintain high availability, and grow your GuardiCore solution to meet business needs.

Contact Support

Email: support@guardicore.com

Phone (U.S.): +1 415-200-1993

Phone (UK): +44 118 310 0896

Additional Information

For more information on our support programs, please contact us.

Support Programs

GuardiCore offers a range of support features and benefits depending on the service level you choose. This table provides a comparisons of services offered for each program.

Service Hardware Limited Warranty Software Limited Warranty GuardiCore Gold Support GuardiCore Premium Support
Description 12 months hardware replacement for verified defects 12 months software defect correction or workaround Optimal for non-business critical environments Optimal for mission critical business environments
Benefits – Verified defects covered for 12 months – Defect resolution
– Access to support experts 8×5 during regular business hours*
– Industry-leading software product warranty
– Access to subject matter experts for rapid problem solving 8×5 during regular business hours*
– Future proofing your network
– Increased SLA response as compared to Standard Support
– Initial response, restore, resolution, and communication frequency varies based on priority level
– Access to subject matter experts any time for rapid problem solving
– Future proofing your network
Technical Support Access Email, during regular business hours (8×5)* Email and Web, during regular business hours (8×5)* Email and web, during regular business hours (8×5)* Phone, email and Web, 24x7x365
Service Requests Limited Limited Unlimited Unlimited
Access to Software Fixes and Maintenance Releases No Yes, for first 12 months after date of shipment Yes Yes
Access to Major Software Upgrades No No Yes Yes
Access to Customer Portal N/A Yes, 24x7x365, for first 12 months after date of shipment. Limited software download access and reduced views to other information sources Yes, 24x7x365 Yes, 24x7x365

* Regular business hours: SundayFriday 8am to 5pm US (Eastern Time), Israel local time. Major local holidays excluded.