Contact Support

For answers to technical questions or issues, or for more information
regarding deployment, please contact our Support Team via email, phone or
the Guardicore Support Portal.

Email: support@guardicore.com
US: +1 415-200-1993
UK: +44 118 310 0896

Support Portal

Create and manage your support cases. Chat live with a support agent. Access the Knowledge Base and other important technical information.

If you need access, please contact support@guardicore.com to request a Support Portal account.

Support Plans

Guardicore offers multiple supports tiers to address varying customer needs.

Service Standard Premium Elite
Support Availability 0800-1700 (based on geo) 24x7x365 24x7x365 + Designated Customer Success Engineer
Unlimited Cases
Upgrades and Fixes (only major release and critical fixes)
Phone, Email, Slack and Portal
Root Cause Analysis
Regular Support and Business Review Meetings
Priority Case Handling by a Designated Engineer
Proactive Support and Personalized Alerts
Onsite Consultation Days