Our Experts Are Ready to Assist You.
GuardiCore offers a broad range of service and support solutions to help you confidently deploy and maintain your GuardiCore data center security solutions as you implement new technologies and architecture. Our customer success team is ready to assist you with a wide array of programs to solve problems quickly, maintain high availability, and grow your GuardiCore solution to meet business needs.
Contact Support
Email: support@guardicore.com
Phone (U.S.): +1 415-200-1993
Phone (UK): +44 118 310 0896
Additional Information
For more information on our support programs, please contact us.
Support Programs
GuardiCore offers a range of support features and benefits depending on the service level you choose. This table provides a comparisons of services offered for each program.
Service |
GuardiCore Standard Support |
GuardiCore Premium Support |
Hardware Limited Warranty |
| Description | Optimal for non-business critical environments | Optimal for mission critical business environments | 12 months hardware replacement for verified defects |
| Benefits |
|
|
|
| Technical Support Access | Email and web, during regular business hours (8×5)* | Phone, email and Web, 24x7x365 | Email, during regular business hours (8×5)* |
| Service Requests | Unlimited | Unlimited | Limited |
| Access to Software Fixes and Maintenance Releases | Yes | Yes | No |
| Access to Major Software Upgrades | Yes | Yes | No |
| Access to Customer Portal | Yes, 24x7x365 | Yes, 24x7x365 | N/A |
* Regular business hours: Sunday–Friday 8am to 5pm US (Eastern Time), Israel local time. Major local holidays excluded.