GuardiCore offers a broad range service and support solutions to help you confidently deploy and maintain your data center security investment.
Our Experts Are Ready to Assist You.
GuardiCore offers a broad range service and support solutions to help you confidently deploy and maintain your GuardiCore data center security solutions as you implement new technologies and architecture. Our customer success team is ready to assist you with a wide array of programs to solve problems quickly, maintain high availability, and grow your GuardiCore solution to meet business needs.
Contact Support
Email: support@guardicore.com
Phone (U.S.): +1 415-200-1993
Phone (UK): +44 118 310 0896
Additional Information
For more information on our support programs, please contact us.
Support Programs
GuardiCore offers a range of support features and benefits depending on the service level you choose. This table provides a comparisons of services offered for each program.
| Service | Hardware Limited Warranty | Software Limited Warranty | GuardiCore Gold Support | GuardiCore Premium Support |
| Description | 12 months hardware replacement for verified defects | 12 months software defect correction or workaround | Optimal for non-business critical environments | Optimal for mission critical business environments |
| Benefits | – Verified defects covered for 12 months | – Defect resolution – Access to support experts 8×5 during regular business hours* – Industry-leading software product warranty |
– Access to subject matter experts for rapid problem solving 8×5 during regular business hours* – Future proofing your network |
– Increased SLA response as compared to Standard Support – Initial response, restore, resolution, and communication frequency varies based on priority level – Access to subject matter experts any time for rapid problem solving – Future proofing your network |
| Technical Support Access | Email, during regular business hours (8×5)* | Email and Web, during regular business hours (8×5)* | Email and web, during regular business hours (8×5)* | Phone, email and Web, 24x7x365 |
| Service Requests | Limited | Limited | Unlimited | Unlimited |
| Access to Software Fixes and Maintenance Releases | No | Yes, for first 12 months after date of shipment | Yes | Yes |
| Access to Major Software Upgrades | No | No | Yes | Yes |
| Access to Customer Portal | N/A | Yes, 24x7x365, for first 12 months after date of shipment. Limited software download access and reduced views to other information sources | Yes, 24x7x365 | Yes, 24x7x365 |
* Regular business hours: Sunday–Friday 8am to 5pm US (Eastern Time), Israel local time. Major local holidays excluded.