Create and manage your support cases. Chat live with a support agent. Access the Knowledge Base and other important technical information.
If you need access, please contact support@guardicore.com to request a Support Portal account.
Guardicore offers multiple supports tiers to address varying customer needs.
| Service | Standard | Premium | Elite |
|---|---|---|---|
| Support Availability | 0800-1700 (based on geo) | 24x7x365 | 24x7x365 + Designated Customer Success Engineer |
| Unlimited Cases |  | | |
| Upgrades and Fixes | (only major release and critical fixes) | | |
| Phone, Email, Slack and Portal | | | |
| Root Cause Analysis | | | |
| Regular Support and Business Review Meetings | | ||
| Priority Case Handling by a Designated Engineer | | ||
| Proactive Support and Personalized Alerts | | ||
| Onsite Consultation Days | |