Contact Support
For answers to technical questions or issues, or for more information
regarding deployment, please contact our Support Team via email, phone or
the Guardicore Support Portal.
Email: support@guardicore.com
US: +1 415-200-1993
UK: +44 118 310 0896
Support Portal
Create and manage your support cases. Chat live with a support agent. Access the Knowledge Base and other important technical information.
If you need access, please contact support@guardicore.com to request a Support Portal account.
Support Plans
Guardicore offers multiple supports tiers to address varying customer needs.
| Service | Standard | Premium | Elite |
|---|---|---|---|
| Support Availability | 0800-1700 (based on geo) | 24x7x365 | 24x7x365 + Designated Customer Success Engineer |
| Unlimited Cases |  |
|
|
| Upgrades and Fixes | (only major release and critical fixes) | |
|
| Phone, Email, Slack and Portal | |
|
|
| Root Cause Analysis | |
|
|
| Regular Support and Business Review Meetings | |
||
| Priority Case Handling by a Designated Engineer | |
||
| Proactive Support and Personalized Alerts | |
||
| Onsite Consultation Days | |